Return Policy

  • Contact us before returning any items.

  • You can return the product within 14 days of delivery.

  • The product must be in new condition.

  • To avoid any Customs charges please clearly mark the package « RETURNED GOODS ».

  • If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.

  • Iaia Ioio is NOT responsible for any return Customs charges made.

  • If a package is unclaimed you might have to pay a handling fee.

  • All enquiries: